Privacy Policy
Medland Carewards ("we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use the Medland Carewards app.
1. Information We Collect
When you use the app, we may collect the following personal information:
- Name
- Phone Number
- Health Data (such as appointment details, requested results, and other health-related information you submit)
- User ID (an internal identifier linked to your account)
2. How We Use Your Information
We use your information to:
- Create and manage your account
- Provide hospital-related services, including appointments and result requests
- Deliver app functionality, including rewards and profile features
- Send important notifications related to your account and services
- Improve service quality, safety, and user experience
3. Legal Basis and Consent
By using Medland Carewards, you consent to the collection and processing of your information as described in this policy. Where required by applicable law, we rely on your consent and/or the necessity to provide requested healthcare-related services.
4. Sharing of Information
We do not sell your personal information. We may share your data only when necessary:
- With authorized Medland personnel involved in your care or app support
- With service providers operating on our behalf (under confidentiality obligations)
- When required by law, regulation, legal process, or government request
5. Data Security
We implement reasonable administrative, technical, and organizational safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction. No system is completely secure, but we work continuously to protect your data.
6. Data Retention
We retain your information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.
7. Your Rights
Depending on your jurisdiction, you may have rights to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of data, subject to legal and healthcare record obligations
- Withdraw consent where processing is based on consent
To exercise your rights, contact us using the details in Section 10.
8. Children's Privacy
The app is not intended for independent use by children without parent/guardian authorization. If you believe data was provided improperly, contact us and we will review and take appropriate action.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updated versions will be posted in the app or related channels with a revised effective date.
10. Contact Us
If you have questions about this Privacy Policy or your personal data, contact:
Medland Carewards Support
Email: [email protected]
Phone: +2600761364999